What We Do
Assistant IT delivers three core offerings designed to bring clarity, security, and strategic direction to growing organizations.
Fractional IT Leadership
Senior-level IT leadership on a part-time basis. We own your IT roadmap, vendor strategy, and priorities so leadership has clarity and accountability.
What's Included
- →IT Strategy & Roadmap: Multi-year technology planning aligned to business objectives
- →Budget & Vendor Oversight: Manage technology spending and vendor relationships
- →Executive-Level Reporting: Regular updates for leadership and board presentations
- →Risk & Security Alignment: Continuous assessment and improvement of security posture
Example Deliverables
- • 3-year IT roadmap with prioritized initiatives
- • Monthly executive briefings and KPI dashboards
- • Vendor evaluation and contract negotiation
- • IT policy documentation and governance framework
Engagement Models
Ongoing Monthly
Regular fractional engagement with dedicated hours per month
Project-Based
Fixed-scope engagements for specific strategic initiatives
IT & Security Baseline
A practical assessment of your current environment to identify gaps, risks, and opportunities — with a prioritized action plan.
What's Included
- →Infrastructure & Cloud Review: Analysis of servers, networks, and cloud architecture
- →Identity & Access Controls: User permissions, authentication, and access management
- →Backup & Recovery Posture: Data protection, disaster recovery capabilities
- →Risk-Based Recommendations: Prioritized action plan with cost and timeline estimates
Example Deliverables
- • Comprehensive security assessment report
- • Risk matrix with High/Medium/Low priorities
- • 90-day action plan with quick wins identified
- • Executive summary for leadership presentation
Engagement Models
One-Time Assessment
Comprehensive review with detailed report and recommendations
Annual Reviews
Recurring assessments to track progress and identify new risks
Automation-First Enablement
We reduce noise and manual work by automating the most common IT tasks and processes using modern tools and AI-driven workflows.
What's Included
- →User Onboarding/Offboarding Automation: Streamlined account provisioning and deprovisioning
- →Password Reset & Common Requests: Self-service portals and automated ticket resolution
- →Documentation & SOPs: Knowledge base creation and process documentation
- →Ticket Reduction Strategies: Identify patterns and automate repetitive support tasks
Example Deliverables
- • Automated workflows for top 10 support requests
- • Self-service portal for common IT needs
- • AI-powered chatbot for first-line support
- • Process documentation and runbooks
Engagement Models
Implementation Project
Fixed-scope automation deployment with training and handoff
Ongoing Optimization
Continuous improvement and expansion of automation capabilities